Privacy Policy

Last updated: February 11, 2025

1. Introduction

PropertyTools ("we," "us," or "our") operates the website at propertytools.ai and the PropertyTools application (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

Personal Information

When you create an account or use our Service, we may collect:

  • Name and email address
  • Account credentials
  • Billing and payment information (processed securely by our payment provider)
  • Property-related information you choose to upload or enter
  • Documents you upload to the platform

Automatically Collected Information

When you access our Service, we automatically collect:

  • Device information (browser type, operating system)
  • IP address and approximate location
  • Usage data (pages visited, features used, time spent)
  • Cookies and similar tracking technologies

Financial Data

If you use our financial management features, we may collect transaction data from connected bank accounts via our secure third-party provider (Plaid). We do not store your bank login credentials.

3. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve the Service
  • Process transactions and send related information
  • Send you deadline reminders, notifications, and alerts you have configured
  • Provide AI-powered document parsing and expense categorization
  • Generate financial reports and cash flow projections
  • Respond to your inquiries and provide customer support
  • Send marketing communications (with your consent)
  • Monitor and analyze usage trends to improve our Service
  • Detect, prevent, and address technical issues or fraud

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service providers — Third-party companies that perform services on our behalf (e.g., hosting, payment processing, analytics)
  • Financial data providers — Such as Plaid, to facilitate bank account connections
  • Legal requirements — When required by law, regulation, or legal process
  • Business transfers — In connection with a merger, acquisition, or sale of assets
  • With your consent — When you authorize us to share information (e.g., Partner Portal access)

5. Data Security

We implement industry-standard security measures to protect your information, including:

  • AES-256 encryption for data at rest and in transit
  • Secure HTTPS connections for all data transfers
  • Role-based access controls
  • Regular security audits and monitoring
  • Secure data centers with redundant backups

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. These include:

  • Essential cookies — Required for the Service to function properly
  • Analytics cookies — Help us understand how visitors interact with our Service (Google Analytics)
  • Advertising cookies — Used to deliver relevant advertisements (Google Ads)

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Service.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications
  • Request data portability
  • Withdraw consent where processing is based on consent

To exercise these rights, please contact us at the information provided below.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. We may also retain information as required by law, to resolve disputes, or enforce our agreements. When you delete your account, we will delete or anonymize your personal data within 30 days, except where retention is required by law.

9. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Contact Form